What makes a stay a 5 star experience? It’s not the room, the luxury or other tangible features. It’s the staff!

Here are my picks for the best hotel staff in London:

The 41

Recently voted as number 1 Top Hotel in the UK by TripAdvisor Travellers’ Choice Awards 2017 and it’s not hard to see why. There is an impressive 2:1 staff to guest ratio and they all go above and beyond to make you feel at home. The reviews say it all:

“The staff at Hotel 41 are always excellent, they are kind, friendly, professional, polite and just can’t do enough for you, but they’re not overbearing and don’t make you feel uncomfortable at all. In fact they all make you feel so welcome it’s like having a home from home.”  K. on Tripadvisor.com

“To say the staff were welcoming and professional is an understatement.” P. on Tripadvisor.com

“Their absolute professionalism, personal touches, sense of fun and genuine care for their guests is what keeps us coming back, again and again!” H. on Tripadvisor.com

Quick facts
Address: 41 Buckingham Palace Road, London SW1W 0PS, England
24 rooms and 6 suites
Restaurants and bars: 2
Prices start at $393
Website click here

Taj 51 Buckingham Gate Suites & Residences

Taj 51 Buckingham Gate Suites and Residences, offers a premier concierge service with 3 Clef d’Or Golden Keys concierges to assist you with every request. Their goal is to turn your wish list into reality. You’ll be surprised by the level of service.

“The staff were very professional whilst being attentive but sensitively unobtrusive, warm and welcoming.” M. on Tripadvisor.com

“The best staff I have ever encountered in any hotel, anywhere in the World.” T. on Tripadvisor.com

“The staff overall are so concerned for your every need that you feel like royalty!” V. on Tripadvisor.com

Quick facts
Address: 51 Buckingham Gate, London SW1E 6AF, England
85 suites
24-hour fitness and wellness centre
Restaurants and bars: 5
Prices start at $320
Website click here

Egerton House

The Egerton Hotel accommodates many return guests and it’s clear why: friendly smiles from reception staff, sociable barman and understanding housekeeping makes for a wonderful medley of good, old-fashioned service.

“But what takes the hotel to the top of the top for me is the warm and efficient staff. They greet you by name and they look after every detail with a smile.” M. on Tripadvisor.com

“Everyone that I spoke to: chamber maids, receptionist, bartender knew and used my name. They also knew somehow that I liked to drink only still water so I did not have to request the sparkling water to be removed and replaced with still water!!! The General manager took the time to talk with me and ask about my stay. I felt pampered and treated as royalty.” R. on Tripadvisor.com

“The staff just went above and beyond to accommodate me, best customer service I’ve had in a very long time!!!” L. on Tripadvisor.com


Quick facts
17-19 Egerton Terrace, London SW3 2BX, England
23 rooms and 5 suites
Restaurants and bars: 3
Prices start at $273
Website click here

Other options

Four Seasons at Park Lane

The Milestone

The Connaught

If you have any other suggestions, please comment below!